Charleston Window Films

Please don’t make the same mistake as I did. I live out of state, but I was coming to Charleston for a visit so I made an appointment to get the windows tinted on my brand new car. I chose Charleston Window Films because they did a fantastic job on my last car in 2021 and I love to support a small business in my home town. I didn’t even think to look at recent reviews. I regret my decision entirely. While the pricing is reasonable and the service was done in a timely manner, the quality of the work and the treatment of customers is atrocious. When I got my car back, the first thing I noticed was a wrinkle in the tint on the driver side window. The guy at the shop said it would go away once the tint cured in a couple of days to a week (it’s been a little over two weeks and it’s still there exactly as it was the first day). Next, I noticed how dirty they left my car. There were water spots all over the outside of the doors that were tinted. Inside, there were water spots on the doors, the center console, the dash and a puddle of water just sitting on the dash under the infotainment screen. By the end of the day I noticed several wrinkles and spots with debris under the tint. The next day, I called the shop to let them know that I was not happy with the quality of work and would need it removed and my money refunded. We also discussed a scratch on my side view mirror that I hadn’t noticed prior to the service, but they assured me they checked the cameras and it was not their employees’ doing. I was told they would redo the tint, but I was not comfortable with them doing it again and said that wouldn’t work. I made an appointment to come back the next time I was in town to have the tint stripped and my money refunded. I received a text confirming my appointment. One week before my appointment, I received a text saying my appointment was canceled. I did not receive any contact explaining the cancellation, so I called the shop. I was told that the boss said they won’t issue a refund until I let them try again. I then asked to speak to the boss and Derek was put on the phone. I explained my situation— I live out of state and didn’t have time to potentially have to come back twice if I let them try again. Derek said that’s their policy. I have never seen this policy posted anywhere nor did I sign anything agreeing to this policy, so I explained again that I was unhappy with the tint, wanted it removed and my money refunded. Derek refused to work with me, so I asked to be put in contact with the owner, Joel. I did not get any contact from Joel on that Friday, so I sent in an email asking for the owner to contact me regarding my situation. On Tuesday morning, I called and asked that Joel contact me. I was told he would call me in two hours as soon as he got in the office. Three hours later (and no call), I called the shop again and I was told Joelle would call me as soon as he got into the office. I never received a phone call from Joel. Do not use this company if you’re looking for excellent customer service and high quality work.